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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
A guide to understand the basics of VET sector in Australia
aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking
for example:
BSBXCS302 Identify and report online security threats
SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan Units of competency SITXCCS007 Enhance* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.